We recognize the
importance of protecting the privacy of certain basic personally
identifiable information such as names, addresses, email addresses, phone
numbers, credit card numbers, and the dates and locations of hotel stays
collected about our guests and prospective guests (Guest Information). We do
not collect Guest Information from individuals unless they provide it to us
voluntarily and knowingly. We have adopted this Policy to guide how we use
such Guest Information.
The purpose of this Policy is to balance our legitimate business interests
in collecting and using Guest Information with the reasonable expectation of
privacy which may be held by those providing such Guest Information.
It is necessary for us to collect and store Guest Information to provide
requested lodging and related services and for billing purposes. Many state
laws require hotel operators to collect and retain some or all of such Guest
Information. We may also use credit card numbers to identify our frequent
guests and the persons who make guaranteed reservations.
The security of Guest Information is very important to us and we are
committed to protecting the information we collect. We collect Guest
Information only in a manner deemed reasonably necessary to serve our
legitimate business purposes and comply with our legal obligations. We use
commercially reasonable efforts to make our collection of Guest Information
consistent with all applicable laws and regulations. We exercise care in
providing secure transmission and storage of information. Unfortunately, no
data transmission or storage is 100% secure. We cannot warrant that all data
we transmit, store and collect will be completely secure. We take
commercially reasonable efforts to create and maintain firewalls, restricted
access and secure socket layers, and other appropriate safeguards to ensure
that to the extent we control Guest Information, it is used only as
authorized by us and consistent with this Policy, and that Guest Information
is not improperly altered or destroyed. Our privacy protection practices
help us maintain accurate, timely, complete and relevant information for our
business purposes. Our communication system, software and database practices
have been designed to aid us in supporting authenticity, integrity and
What we will and will not do with Guest Information:
We will not sell trade or rent Guest Information to parties outside the MES
Hotel family of companies or its affiliates.
We may use Guest Information to offer goods and services we believe may be
of interest to you on behalf of ourselves only. We may use Guest Information
to contact you to inquire or survey about the guest experience at the
location(s) visited and the prospect of future stays or improvements needed
to attract additional business. We may also create and use aggregate Guest
Information that is not personally identifiable to understand more about the
common traits and interests of our Guests.
We may utilize one or more third-party service providers to send email or
other communications to you on our behalf, including guest satisfaction
surveys. These service providers are prohibited from using your email
address or other contact information for any purpose other than to send
communications on our behalf.
Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send email communications that would be useful
to you and that you want to receive. When you provide us with your email
address as part of the reservation or check-in process, we may place you on
our list of customers to receive informational and promotional emails. In
addition, customers and visitors to our website are given the opportunity to
“opt-in” to receive electronic promotional communications by selecting the
option to receive promotional email from us on our website.
Each time you receive a promotional email, you will be provided the choice
to “opt-out” of future emails by following the instructions provided in the
email or you can “opt-out” at any time by clicking on “Email Promotions” on
our website and following the instruction provided there.
Our website utilizes “cookie” technology. “Cookies” are encrypted strings of
throughout the online reservation process to keep together information
entered on multiple pages. For example, cookies enable our website to
“remember” dates entered at the start of a search for room availability at
In addition, cookies are used to:
Measure usage of various pages on our website to help us make our
information more pertinent to your needs and easy for you to access; and,
provide functionality such as online reservations and other functionality
that we believe would be of interest and value to you.
The two types of cookies that we use are referred to as “session” cookies
and “persistent” cookies. Session cookies are temporary and are
automatically deleted once you leave our website. Persistent cookies remain
gather any personally identifiable information about you apart from what you
voluntarily provide us in your dealings with us. Our cookies do not corrupt
or damage your computer, programs or computer files. You may set your
browser to block cookies (consult the instructions for your particular
browser on how to do this), although doing so will adversely affect your
ability to perform certain transactions, use certain functionality and
access certain content on our website.
Compliance with Law
We may disclose Guest Information to law enforcement agencies, or may be
required to disclose it during the discovery process in litigation, pursuant
to a court order, or in compliance with any applicable law, regulation, rule
Questions or Comments
Any questions or comments that relate to the MES Hotel Privacy Protection
Policy may be directed to us at Lodge Development, Inc., c/o Metro Extended
Stay Hotel, 1638 Church Street, Decatur, Ga 30033.
Copyright and Trademark Notices
All contents of this website are protected by United States and
International Copyright and Trademark law. Any unauthorized use is strictly
prohibited and may subject a violator to civil and criminal penalties. All
Privacy Protection Policy Changes
In the future, we may need to change this Policy. All changes will be
included on this web site so that you will always know what information we
gather, how we might use that information and whether we will disclose it to
anyone. This Policy was last updated on December 21, 2006.